Here is a list of frequently asked questions. Can’t find the answer you’re looking for? Use the form below and write to us. Our team answers in no time.

The Onewave program - general
Is a medical advice part of the Onewave program?
none of the content in our programs should be considered medical advice, nor prescriptive in any way. The specialists of Onewave are not medical doctors.
About the wearable
Can you wear the wearable whilst exercising?
Yes, you can wear the wearable whilst you are exercising (and sweating!). It is actually especially interesting to measure the effect of exercise on the stress/recovery balance. The only exception of wearing the wearable is when you take a shower or go for a swim, since the wearable cannot be exposed to water (but it is sweat-proof).
The wearable has accidentally come off. What should I do now?
It can happen that the wearable comes off, either at night or during the day. Once you have noticed this, just fasten the wearable again; the measuring will resume immediately. It might mean that there will be a few hours of data missing. To ensure the wearable doesn’t come off at night, it is helpful to wear a tight t-shirt.
A red light is blinking. What should I do?
When you see a blinking red light, it indicates the battery has run out. If that is the case, you can charge the battery yourself (see below). If you see an orange and green light indicated at the same time, it means the battery is running low, but you can still continue measuring your results.
How can I charge the wearable when a red light is blinking?
Carefully remove the cable from the largest end of the tool. You can now see the USB-port. Connect the USB-port with the USB-port of your laptop or computer or use a charger with an USB-port. An orange light should now be blinking. When the blinking stops and the light shows solid orange, the wearable has been fully charged. Place the cable back into the wearable and resume your measuring.
Wearing the wearable leads to skin irritation, what should I do?
Make sure you attach the adhesives onto clean and dry skin: please use the alcohol wipes provided to clean your skin. Next make sure to dry the skin, before attaching the adhesives. Attach the electrode just above or under the spot of the previous day to allow the skin to heal faster.
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